Support

Stuck? Email chris@gritvana.app and a real person answers, usually within two business days. Tell us your handle and what you were doing; a screenshot helps.

Signing in

• No code arrived. Check spam or promotions for an email from Gritvana, then use "Send a new code". Codes last 24 hours.
• Forgot your password. On the sign-in screen, tap Forgot password and we'll email you a code to set a new one.
• Signed up with Google, now trying a password (or the other way round). One email is one account. Use the way you signed up first; if you verified your email with a password account, Google sign-in links to it.

Your account and data

• Download your data: My page → Customize my page → Download my data. You get one file with everything stored under your account and links to your photos.
• Delete your account: My page → Customize my page → Delete my account. It starts right away and everything is gone within 30 days. You can also ask by email.
• Who sees what: you choose for each post (just me, Top 8, crew, public), and your page can be private. See the Privacy Policy.

Purchases and subscriptions

• Pro, skins and drops are bought through the App Store or Google Play, which handle payment, renewals and refunds.
• Cancel a subscription: iPhone: Settings → your name → Subscriptions. Android: Google Play → profile → Payments & subscriptions → Subscriptions. You keep Pro until the end of the period you paid for.
• Refunds: ask Apple at reportaproblem.apple.com or Google Play from your order history.
• Bought something and it isn't showing? In the app: Shop → Restore purchases. Still missing? Email us with the date and item.

Safety

• Report a post, comment or photo from its ⋯ menu. Items several people report are hidden until a moderator reviews them.
• Mute or block someone from the ⋯ menu on their post. Blocked people can't see you or contact you. Undo it in My page → Blocked & muted.
• Teen accounts (13 to 17) are always private, can't be found by adults, and have no direct messages. Parents can link to a teen's account from Family and can delete it.
• If someone is in danger, call your local emergency number first.

Something's broken

Email chris@gritvana.app with your phone model, app version (My page → Customize, at the bottom) and what happened. Crash reports are sent to us automatically, without your training data.